Policy Services Department
Providing exceptional service is at the heart of what we do! Our team specialists are committed in providing personalized assistance, timely guidance, and a commitment to making every interaction a positive one. Whatever your policy needs may be, you can count on us to deliver the signature service we are known for.
Our Services
Our team is here to provide support with a wide range of policy-related needs, including:
- New policy issuance and renewals
- Policy cancellations and reinstatements
- Endorsements and other policy changes
- General policy questions and assistance
Available Monday – Friday
8:00 AM – 6:00 PM EST
Common Policy Requests
Our Policy Services Specialists handle a variety of policy changes, helping ensure policy information remains accurate. Common requests include:
- Updating mailing and business addresses
- Modifying officer exemption status*
- Processing changes in ownership*
- Updating payroll information*
- Adjusting coverage limits
- Applying eligible credits, including Safety, Drug-Free Workplace, and FCCPAP credits*
- Updating experience modification information
- Waiver of subrogation requests*
*Additional documentation may be required for certain requests.
Endorsement Requests
Please submit all policy change requests through your agent. This ensures we receive the necessary information to process your request efficiently and promptly.
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