Our Policy Service Department, staffed by professional customer service representatives, is available to assist you, our valued policyholders and your representative, with any questions or concerns you may have related to your policy. The Department primarily handles the issuance of new/renewal policies, policy cancellations and reinstatements, endorsements (which are changes to your policy) and billing/payment inquiries, as well as any general question you may have.
Listed below are some of the types of inquiries and endorsements that are commonly handled by Policy Service:
Please note that we are only able to communicate with the Agent of Record on your policy. For our policyholders whose agent has placed their coverage through a broker, please note that the broker and not your agent is the designated Agent of Record on your policy. We are unable to answer questions or accept or provide any information to or from your agent. Please be sure to have your agent contact the broker to convey your requests to us.
Our Policy Service Department looks forward to providing any assistance you may need. Please email us at [email protected] or call (866) 469-3224 and choose the prompt for Policy Service between 8:30 AM and 5:00 PM.
THE NEW BUSINESS SUBMISSION PORTAL HAS BEEN TEMPORARILY DISABLED.
We are sorry for any inconvenience this may cause. But, all new business should now be sent to [email protected]
Kindly remember to include the loss runs and a completed Construction Operations Supplemental, if applicable, with your new business email. We look forward to receiving your submission and thank you for your business!