Sr. Policy Service Specialist

FCBI, a self-insured workers’ compensation carrier, is seeking a Sr. Policy Service Specialist to join our growing team in Orlando. This position requires mastery of a large amount of detail.

If this is you, please apply!

Position Summary
The Sr. Policy Service Specialist (SPSS) is a Subject Matter Expert (SME) in the coordination and completion of critical tasks and activities that support in-house Underwriting operations. This team member reports to an Operations Director/Manager and has a dotted line reporting relationship to Field and In-House Underwriters. The incumbent demonstrates a mastery in all aspects of the Policy Service Specialist (PSS) role and provides a heightened level of team and organizational support. The SPSS is critical to FCBI’s ability to make timely decisions about business opportunities and cultivate long-term business relationships with client agents and policyholders. Business success relies on the ability of the SPSS to support a team approach to managing the needs of internal/external stakeholders based on established performance criteria.

Job Responsibilities

  • Evaluate accounts to determine alignment with underwriting appetite
  • Interact with agent clients to provide superior service via phone and email
  • Review submissions for completeness and accuracy
  • Initiate and manage requests for additional information as needed
  • Data entry for new business submissions, quotes and binds
  • Develop Submission Package for review by Underwriter
  • Prepare new business quotes and manage quote follow-up activity
  • Bind coverage in preparation for policy issuance
  • Policy/endorsement issuance and post -issuance accuracy review
  • Responsible for documentation of Underwriting files
  • Underwriting Renewal Authority (</= $10K in Annual Premium)
  • Prepare renewal policies for Underwriting evaluation
  • Prepare policy documentation for Underwriting Renewal Review Team (URRT)
  • Prepare and issue Underwriting cancellation/reinstatement requests
  • Obtain documentation required to facilitate billing process
  • Fully assist Underwriters in all aspects of their primary responsibilities
  • May receive Underwriting authority to review/approve renewal business
  • May prepare reports as requested by Underwriting or Leadership Team
  • May define PSS process and develop associated training materials
  • May facilitate PSS new employee and developmental training sessions
  • Achieve established PSS productivity and quality requirements
  • Other duties as assigned


  • Associates degree or equivalent combination of education and work experience
  • Associate in Commercial Underwriting (AU), Certified Insurance Counselor (CIC), Accredited Customer Service Representative (ACSR) designation preferred but not required
  • Three (3) to (5) years prior experience as a Policy Service Representative, Underwriting Assistant or Underwriting Technician
  • In-depth knowledge of Workers’ Compensation Insurance and related policy processing functions

Apply Now

Max. file size: 50 MB.
Max. file size: 50 MB.